The state will go at least a week without the ability issue inspection stickers following a malware attack on the vendor that aids the RMV in the process.
On Monday, the RMV announced the issue that began on March 30 and prevented the agency and small businesses from issuing inspection stickers will extend through at least Tuesday.
A malware attack on the RMV’s Wisconsin-based vendor, Applus Technologies, Inc., preventing Massachusetts and other states from performing inspections.
The RMV said it continues to press the vendor on a potential timeline of a return to service but has received no word.
Last week, Applus said it anticipated the program will be back online this week but provided no specifics. It said the first step was to contain the problem by locking down the entire system as soon as the issue was detected.
The RMV has notified law enforcement and asked them to use discretion to not cite those with expired inspection stickers who may have attempted to visit a station since March 30. The 60-day retest requirement and free retest will be extended during this time as well, according to Applus.
“We truly understand the inconvenience this has caused our agency customers, inspection stations, inspectors and motorists,” said Darrin Greene, CEO of Applus. “We take very seriously our responsibility to provide the highest quality, most reliable vehicle inspection and emissions testing services to the commonwealth of Massachusetts and pledge to have service restored as quickly as possible.”
Applus will regularly update the status of the RMV’s inspectional system as additional information becomes available. Updates can be found at mavehiclecheck.com.
According to Applus, the Massachusetts vehicle check program is one of the most innovative and advanced inspection programs in the country. Due to the sophistication of the software, the system must be completely free of malware and thoroughly tested before it’s brought back online.
The testing process will involve all of the agencies Applus works with –– including the RMV, the Massachusetts Department of Transportation (MassDOT) and the state Department of Environmental Protection –– as well as the station owners who operate the computerized equipment used to conduct the vehicle inspections, according to the company.