Dealers’ increased ability — and willingness — to sell vehicles online and remotely is itself a significant change for auto retail.
But the notion of providing a seamless e-commerce experience is relevant to considerations dealers have to make about other operational changes beyond the upgraded technology and organizational processes required to make it happen.
Like the size of showrooms. Or how many employees are needed to sell cars.
Automotive News has written about these topics during the past year as we covered the ways the industry adapted to the disruption the pandemic caused to what used to be business as