excellence

USPS unveils 10-year plan to achieve financial sustainability and service excellence

The United States Postal Service (USPS) has released its 10-year Plan, ‘Delivering for America’, that will see the operator make US$40bn in capital investments to return the organization to financial sustainability and achieve service excellence while maintaining universal six-day mail delivery and expanding seven-day package delivery.

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The plan includes a combination of investments in technology, training, post offices and a new vehicle fleet; modernizing the Postal Service’s processing network; adopting best-in-class logistics practices across delivery and transportation operations; creating new revenue-generating offerings in the rapidly expanding e-commerce marketplace; and pricing changes as

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